eke33's Privacy Policy

eke33 is a safe and trusted online entertainment platform for users in Bangladesh. We believe that every user's personal information is their own asset, and ensuring its protection is our primary responsibility. This privacy policy explains in detail how eke33 collects, stores, uses, and where necessary shares your information with third parties. Please read this policy carefully before using the platform.

If you register with eke33 or use our services, it will be assumed that you fully agree to this privacy policy. If you have any objection to any part of it, please contact us before using the service.

1. Purpose and Scope of Data Collection

eke33 collects only the information that is genuinely necessary to provide the platform's services. We never collect unnecessary or excessive personal data.

1.1 Information You Provide Directly

Information you provide during registration and account management includes:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Payment-related information (such as bKash, Nagad, Rocket, or Upay number)
• Documents submitted for identity verification

1.2 Automatically Collected Information

When you use eke33, our system automatically records certain technical information:

• IP address and device type
• Browser information and operating system
• Site visit time and session data
• Which pages were visited and for how long
• Referral source (which link you came from)
• Cookies and equivalent tracking technologies

1.3 Financial Transaction Information

Transaction records are kept at the time of deposits and withdrawals. However, complete payment details are never stored on our servers — payment processors handle them through their own secure systems.

2. How Your Information Is Used

eke33 uses your information for specific and legitimate purposes. Those purposes are detailed below:

3. Cookies and Tracking Technologies

The eke33 website uses cookies and similar tracking technologies to improve your experience.

3.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure basic functionality. The site does not work properly without these cookies.
• Functionality Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Collect statistics to understand which parts of the site are used most. This information is completely anonymous.

3.2 Cookie Controls

You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly.

4. Data Sharing and Disclosure

eke33 never sells your personal information to third parties. However, information may be shared in certain specific situations:

4.1 Service Provider Partners

We work with trusted technology and payment providers who manage specific services on our behalf. These partners — such as payment gateways like bKash, Nagad, Rocket, and Upay — may only use information for the designated purpose and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order or a valid request from a legal authority. In such cases, we will only provide the information requested and will always seek to protect your rights.

4.3 Business Transfers

If eke33 goes through a business merger or acquisition, user information may be transferred. In that case, the new owner will be bound by the terms of this privacy policy.

5. Data Security Measures

eke33 takes industry-standard technical and organizational measures to protect your information.

Keep in mind that data transmission over the internet is not entirely risk-free. We strive to ensure the highest level of security, but no one can guarantee 100% security. You also bear partial responsibility for keeping your password and account information safe.

6. Data Retention Period

eke33 retains your information only for as long as necessary — no longer.

• Account Information: For as long as the account is active and for the applicable legal period after closure.
• Transaction Records: For the period required under financial regulations.
• Communication Logs: For a limited period as needed for customer support.
• Marketing Data: Until you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymized.

7. Your Rights

As a user of eke33, you have the following rights over your own information:

7.1 Right to Access

You can request from us at any time to know what information we hold about you.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory requirements.

7.4 Right to Object to Processing

You can opt out of marketing communications at any time and object to certain types of data processing.

7.5 Right to Portability

You have the right to receive the information you have provided in a structured, commonly usable format.

To exercise these rights, contact us at [email protected].

8. Protection of Minors

eke33 is for users aged 21 and over only. We do not intentionally collect information from anyone under 21. Age verification measures are in place at registration. If we become aware that a minor's information has been collected for any reason, we will immediately close that account and delete the data.

9. Third-Party Links

The eke33 platform may occasionally contain references to third parties. These third-party services have their own privacy policies, and eke33 is not responsible for their data protection. For payment service providers, their own policies apply.

10. Changes to the Policy

eke33 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you via your registered email and the update date will be shown at the top of the page.

If you continue to use the platform after changes have been made, it will be assumed that you agree to the updated policy.

11. Marketing Communications

eke33 may contact you by email or other means to inform you about promotional content and offers — but only if you have given your consent. You can stop these communications at any time:

• By clicking the "Unsubscribe" link at the bottom of the email
• By sending a request directly to [email protected]
• By changing your preferences from your account settings

Even if you stop marketing communications, important account-related messages (transaction confirmations, security alerts) will continue to be sent.

12. Contact and Complaints

For any questions, concerns, or requests regarding your information related to this privacy policy, please contact our support team.